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See Waldo Speak
See Waldo Speak

Fly With Waldo

The Westin Hotel: Customer Service Wingman of the Month

The Westin Hotel: Customer Service Wingman of the Month

The Westin Hotel is my new favorite hotel. And Brian Green is my new favorite concierge. Here’s why. The hotel industry relies upon creating the ultimate customer service experience which is critical in building a reputable brand and maintaining a loyal customer base. I travel extensively, so when I experience good (or not so good) customer service, it makes a big difference in my stay and in my perception of that particular hotel brand as a whole. A few weeks ago, I was ...

WINGTIP OF THE WEEK – Never Outsource Accountability

WINGTIP OF THE WEEK – Never Outsource Accountability

"Never Outsource Accountability" Many people confuse responsibility with accountability. They are different. As a leader, manager, or entrepreneur, you can delegate responsibilities to a co-worker, vendor, or even your spouse, but you can never outsource accountability. Ultimately, you are accountable for and own the end results. Remember, you, are the pilot in command of your jet. Don't expect anyone to hold you accountable but yourself! **************************************************** Every month or two, I like to share recommendations on great books that are coming out that can really help you in ...