Rule #1 to Building Trusting Relationships in a Tough Economy One of the most challenging times of my life was in April of 1999 during Operation Allied Force. I was flying night combat missions in Serbia against the corrupt regime of Slobodan Milosevic. The anxiety and fear I felt during this period was at times overwhelming. It wasn’t just the enemy surface to air missiles that got me nervous. Nor was it the fact that Serbian forces had already shot down several ...
The Westin Hotel is my new favorite hotel. And Brian Green is my new favorite concierge. Here’s why. The hotel industry relies upon creating the ultimate customer service experience which is critical in building a reputable brand and maintaining a loyal customer base. I travel extensively, so when I experience good (or not so good) customer service, it makes a big difference in my stay and in my perception of that particular hotel brand as a whole. A few weeks ago, I was ...
"Never Outsource Accountability" Many people confuse responsibility with accountability. They are different. As a leader, manager, or entrepreneur, you can delegate responsibilities to a co-worker, vendor, or even your spouse, but you can never outsource accountability. Ultimately, you are accountable for and own the end results. Remember, you, are the pilot in command of your jet. Don't expect anyone to hold you accountable but yourself! **************************************************** Every month or two, I like to share recommendations on great books that are coming out that can really help you in ...
