Fly With Waldo

Customer Service and Being a Brand Ambassador

Customer Service and Being a Brand Ambassador

The best examples of customer service don't normally come from the airlines. In fact, they are notoriously terrible at customer service. But after a recent flight I had on Delta Airlines, I feel compelled to share a great one with you.   Like some of you, I fly a ton for work and subsequently have...

Being busy is not an excuse

Being busy is not an excuse

Being “busy” is not an excuse to not help, stay connected with or appreciate the people in your life who you have relationships ships with (especially those that have gone above and beyond in helping you.)

Thrust and Vector – The Key to a Successful 2012

Thrust and Vector – The Key to a Successful 2012

Have you ever met someone who’s highly motivated, full of energy, and ready to take on the world, yet they never seem to get anything done? They’re passionate and have the greatest intentions, but for some reason they just can’t seem to accomplish their goals. In the fighter pilot world, they are what we call “All thrust and no vector.” They have the power and motivation but lack the vector - the guidance, the target, the direction. They’re flying in all directions ...

Are you a cheerleader or a Wingman?

Are you a cheerleader or a Wingman?

The Wingman Philosophy is all about mutual support. It involves creating an environment where your associates, partners, and significant others can approach you and give you the feedback you may not want to hear, but need to hear. To be a wingman, you not only have be approachable and open to criticism; but also have the courage to give feedback that may put the relationship at risk in order to do what’s right for your company, customers, and team. For example, even ...

Preparation leads to Trust

Preparation leads to Trust

How many times a week do you get an unsolicited call at work (i.e. an interruption) where someone tries to sell you something? The person on the line knows absolutely nothing about you or your company (other than the name on the call list in front of them), but is convinced that their product/service is critical for your business. “Can I send you an e-mail and a few pdfs that outline our services?” “Let me direct you to our website and ...

Finding Purpose in Your Goals and Meaning in Your Mission

Finding Purpose in Your Goals and Meaning in Your Mission

A key component in reaching your goals is to write them down and visualize them every day. This makes your goals real.