I recently moved into a new town home in the quaint community of Vinings ~20 minutes outside of Atlanta. I have been checking out the local business establishments and wanted to share a few experiences.

Scenario #1: Searching for a new local chiropractor
Location: “The Joint” (www.thejoint.com)
Overview: It was my first visit. The young receptionist didn’t welcome me or say hello. Her first words were “Name, please” as she searched the computer for my records. When she realized I wasn’t in the system (I had to tell her it was my first visit), she handed me paperwork and said “fill this out.” No eye contact. I felt like I was in-processing at basic training. When I told the owner owner/chiropractor of the business (Dr. Fred Gerretzen) that his receptionist’s customer service was lacking and that she needed training, his response was “Well, don’t let the door hit you in the a_ _!!” I couldn’t believe what I just heard. I left shaking my head.
Conclusion: Dr. Fred is a Wingnut! I will never go to “The Joint” for any chiropractic work and neither will anyone I know. Why? Because I don’t trust him and he has no people skills. Here’s the bottom line, if Dr. Fred treats his prospects this way, what kind of attention to detail will he pay when he evaluates and adjusts my back??! (BTW - I don’t blame the receptionist for her poor service. It’s the bosses responsibility to make sure his staff is trained. (He obviously he has no clue what customer service means.)

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