The Westin Hotel is my new favorite hotel.  And Brian Green is my new favorite concierge. Here’s why. The hotel industry relies upon creating the ultimate customer service experience which is critical in building a reputable brand and maintaining a loyal customer base.  I travel extensively, so when I experience good (or not so good) customer service, it makes a big difference in my stay and in my perception of that particular hotel brand as a whole. A few weeks ago, I was ...