Archive for June, 2007

CUSTOMER SERVICE: Are you a WingNut or a Wingman?

Posted by Waldo Waldman On June - 1 - 2007
tfe no thumb: CUSTOMER SERVICE: Are you a WingNut or a Wingman?

I recently moved into a new town home in the quaint community of Vinings ~20 minutes outside of Atlanta. I have been checking out the local business establishments and wanted to share a few experiences. Scenario #1: Searching for a new local chiropractor Location: “The Joint” (www.thejoint.com) Overview: It was my first visit. The young receptionist didn’t welcome me or say hello. Her first words were “Name, please” as she searched the computer for my records. When she realized I wasn’t in the ...