“Survival is when you’re focused on the competition. Winning is when you’re focused on the customer!” Waldo Waldman Many of you have heard me emphasize that no fighter pilot ever flies a combat mission solo. We always fly as a team – with our wingmen. It’s impossible to win solo because the missions are very complex and change so rapidly. As a unified team, we assign roles and responsibilities to each member of the formation, train accordingly, and finally – hold ...