Are you committed to the same standards that you expect of others? Do you walk the walk or just talk […]
Last month I keynoted at a national sales meeting for an amazing company - Philips Medical Systems. At a social afterwards, I asked one of there their top gun sales performers (his nickname was ‘Opie’) what the key to his success was. He simply smiled and answered, “Waldo, I pick up the damn phone!” He then went on to explain how salespersons today fail to do the most critical thing when it comes to closing business – establishing and maintaining ...
As we approach The Super Bowl this weekend, I thought I would share a short story about an experience I […]
This coming year, be the type of person that others want to be around. Be someone who inspires other to take action and who adds fuel to the fire of enthusiasm.
Have you ever worked for a leader or peer who was great at barking orders, but did little to emulate […]
The best examples of customer service don’t normally come from the airlines. In fact, they are notoriously terrible at customer […]
